Editing/Reviewing an Existing Complaint
Entering Food Borne Illness Information
General Summary
The complaint records are all tracked under the Complaint Manager tool in the system. Complaints are added directly from the Complaint Manager. Complaint records hold all information related to a complaint, including assignment and follow-up information.
Adding a New Complaint:
Click on the Complaint Manager
Click the button to “Add New”
Tie the Complaint, to either an Address, or a Site (if it is related to a specific Site)
Fill in other pertinent information, and then “Save Changes” (green button at the bottom of the screen)
Editing/Reviewing an Existing Complaint
Click on the Complaint Manager
Use the keyword search to find the specific Complaint record. Click to Open.
Review or Make needed edits within the record. IF an edit is made, be sure to click the “Save Changes” button at the bottom of the screen.
Foodborne Illness
If a Foodborne Illness Outbreak is possibly involved, there is a tool that collect additional information as it pertains to illness.
Once you have entered the complaint, see the panel on the right for “Food Borne Illness Manager”.
Click the tab to “Add New”
Fill in other pertinent information, and then “Save Changes” (green button at the bottom of the screen)
Other Complaint Info:
There are two other items that can be tied to Complaint records: Contacts and Flags
These can be used for various reasons. There are panels to the right of the complaint record.
Use the “Add New” tab on these panels to add new records of these types, in association to the complaint.
